Frequently asked questions
Clear answers before you order.
Every project is different, but these are useful starting points.
Can you help us choose the right product?
Yes. Share your audience, purpose, quantity, budget and deadline and we will prepare a focused shortlist.
What artwork do you need?
A vector logo is preferred. If you only have another format, send it through and we will confirm whether it is suitable before production.
Can products be sampled?
Samples may be available depending on the supplier and product. Any cost and delivery timing will be confirmed before an order is placed.
How long does production take?
Timing varies by product, decoration method, stock and delivery location. We will confirm the expected schedule for each approved quote.
Do you support not-for-profit organisations?
Yes. Tell us about your organisation and project so we can discuss suitable products and available pricing support.
Can you deliver to multiple locations?
Often, yes. Provide the destinations and quantities when briefing us so freight and packing can be quoted accurately.